Refund policy

Last Update: June 10 2024

Thank you for shopping with Mila Cookies. We take great pride in our reputation for quality, and it is important to us that you are completely satisfied with your purchase. We handle returns on a case-by-case basis, and our goal is to satisfy our customers. We stand behind our products and want our customers to be satisfied with them. We will always do our best to take care of our customers and help you with your grooming needs.

 

Submit a Return Request

  1. Log in to your account:

    • In the Email field, enter your email address, and then click Continue.
    • Open the email sent from our store in your email account and copy the six-digit verification code included in the email.
    • Go back to the online store and enter the six-digit verification code.

  2. Click the order that you want to submit the return for.

  3. Select the items you want to return if your order has more than one item.

  4. Select a return reason and add a note for the store. If you want a replacement, add it in the notes.

  5. Click Request Return.

If your return request is approved and requires shipping, you will receive an email with shipping instructions and a return shipping label. After the product is returned, you will receive a refund.

 

NO RETURNS WILL BE ACCEPTED FOR:

  • Chemicals
  • Liquids
  • Aerosols
  • Clipper/Trimmer Blades
  • Scissors/Shears
  • Razors/Razor Holders

You may return an item within 30 days of the delivery date. Return shipping charges will be paid by the customer. A refund will be issued for the cost of the merchandise minus the original cost of shipment and is subject to up to a 20% restocking charge.

If the inspection of the item reveals it to be used, the customer will be responsible for the cost of the return shipping of the item back to the customer, or a restocking fee of 50% will be applied in addition to any and all shipping charges associated with the product.

Returned items must have a copy of the sales receipt plus all packaging, including warranty cards, instructions, etc. The merchandise and packaging must be in new condition. Returns must be packed inside a shipping carton with adequate packing.

 

Damaged Shipments:

If the shipment is damaged (visible or concealed):

  • Have the delivery driver note on the freight bill of lading the nature and extent of damages.
  • Notify the Transportation Company’s office to inspect the merchandise.
  • File a claim for damages at once.

If you received something damaged, please keep the original packaging and the damaged item until your claim is settled. Please do not reship the package.

 

Undeliverable Packages (Return to Sender):

There will be a 20% restocking fee plus any applicable shipping charges for any packages returned to us for reasons beyond our control.

 

Missing or Stolen Packages:

If you got confirmation that your package was delivered and left in a specific location but you are unable to locate the package, please contact us immediately for further assistance.

If the package was stolen, we can assist you with the process. Please have all the information pertaining to the package ready so you can inform our shipping agent.

If you need a tracking number or an invoice to complete any carrier-related process, please feel free to contact us, and we will be more than happy to provide you with the required information.

 

DISCLAIMER:

Prices are subject to change without notice. Prices may differ Online vs. In-Store. We reserve the right to limit quantities and are not responsible for printing errors. Some illustrations are for representation only and may not reflect the actual look or size of the product offered. Some items incur an additional delivery charge. No reproduction by any means is allowed without the written permission of Mila Cookies.